Sell, service, and evolve your conversations faster with one centralized solution.
What is Customer Relationship Management (CRM)?
Customer relationship management (CRM) is all about managing the relationships you have with your customers. CRM combines business processes, people, and technology to achieve this single goal: getting and keeping customers. It's an overall strategy to help you learn more about their behavior so you can develop stronger, lasting relationships that will benefit both of you. It’s very hard to run a successful business without a strong focus on CRM, as well as adding elements of social media and making the transition to a social enterprise to connect with customers in new ways.
Successful CRM involves many different areas of your company, starting with sales and extending to other customer-facing areas like marketing and customer service.
Does your company exercise a true CRM culture?
CRM is much more than just CRM software
We offer a complete suite of services.
We know you need to be able to:
• Sell to prospects and customers.
• Help customers after the sale.
• Work on the go.
• Collaborate.
• Market to your audience.
So we offer you standard functionality:
• Leads and Opportunities to manage the sales process.
• Cases and Communities to engage with customers.
• Mobile App to power your mobile strategy.
• Virtual Communities for employees, customers, and partners.
• ExactTarget Marketing Cloud to manage your customer’s journey.
Find costumers faster
Build your lead volume by 41%
Win more costumers
Close 29% more deals
Keep costumers happier
See a 38% jump in costumer satisfaction
Be ready to grow
Increase revenues 31% with a solution that evolves with you
One app
Infinite possibilities
Here are the top three ways to get the most out of our Mobile App interface:
Stay up with speed
Take action from anywhere
Make the app your own
Here are some tips for identifying good processes to bring onto the platform.
Look for processes with:
• Reliance on spreadsheets.
• Collaboration via email.
• Documents shared on local file directories.
• Time-intensive, manual steps.
• Impact to a few departments maximum (just as you’re getting started; keeping your number of stakeholders to a minimum will help you make progress).
How Can I Use It?
At this point, you might be thinking about what you want to build. Our versatile platform supports use cases from every department.
Find out how gotCRM can work for you. Set up a call.
We help businesses all over the world do more business, better.
Discover how we can help you find, win and keep more costumers to succeed at every step in one 15 minute consultation.
